SHIPPING & RETURNS

SHIPPING


We ship from Las Vegas, Nevada. Ground Shipping will take 5-7 business days to the east coast.

We ship orders the same business day they are placed if ordered before 3:30pm Pacific time.

Orders placed between Friday evening and Sunday will be shipped on the following Monday.  We use UPS & USPS Priority Mail for all shipments (with the exception of some watch strap orders).

All local taxes and duty for international orders are the responsibility of the customer.


Pre-Order

Items that are marked as Pre-Order will be charged immediately but will not ship until the promised date.  


 Special Orders

In some cases, we may be able to special order sizes of a particular jewelry item.  Please use our contact form to inquire about a particular item number.


RETURNS

Items may be returned within 30 days of item receipt.  
Ship items back to the address below in new, unused condition. Be sure to include a copy of your order or a note with your Name, address and phone number.
 
Universal Watch Co., Inc.
Attn: TeNo Returns
5016 Schuster Street
Las Vegas, NV  89118
 
Exchanges:
If you would like to order something else, please submit a new order on teno.com or call us at 702-736-6006 and we'll be happy to place a new order for your exchange items. You can also request an exchange with your return package - just include the item number, size, and color.